Frequently Asked Questions
How long does it take to get my testers?
Testers are typically assigned within 24 hours of payment confirmation. You'll receive an email with the list of tester email addresses to add to your Google Play Console closed testing track.
What if my app gets rejected after using your service?
We offer a 100% money-back guarantee. If you follow our instructions and your app still gets rejected for insufficient engagement, we'll refund your payment in full. We've maintained a 100% success rate since launch.
Are your testers real people or bots?
All our testers are real human beings with physical Android devices. We never use bots, emulators, or fake accounts. This is why we can guarantee passing Google's verification checks.
Can I track my testers' activity?
Yes! You can monitor all tester activity directly in your Google Play Console under the "Closed Testing" section. You'll see daily active users, session duration, and engagement metrics.
What happens after the 14 days?
After 14 days of successful testing, you can apply for production access in Google Play Console. Our testers will continue to have access to your app unless you remove them from the testing track.
Do you provide testing feedback?
Yes! Our testers provide detailed feedback about their testing experience, including any bugs found, UI/UX observations, and general impressions. This feedback is essential for Google's production access questionnaire.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure payment processor. All transactions are encrypted and PCI-compliant.
Can I use your service for multiple apps?
Absolutely! Each app requires a separate order, but we offer volume discounts for developers testing multiple apps. Contact us for bulk pricing.
Contact Our Support Team
Can't find the answer you're looking for? Our support team is here to help!
Support Hours
Our support team is available Monday through Friday, 9:00 AM - 6:00 PM (IST).
For urgent issues outside business hours, please email us and we'll respond as soon as possible.